Gambling should be a source of entertainment — never financial stress, emotional distress or a way to chase losses. 9bgame takes player welfare seriously, providing practical tools, honest information and clear guidance to help you stay in control of your play at every level.
Our Commitment
Every cricket fan who follows the Pakistan national team, the PSL season or an ICC tournament understands the thrill of being invested in an outcome. Betting adds another layer to that experience — and for the vast majority of people, it stays exactly that: a layer of entertainment on top of sports they already love.
The problem arises when gambling stops being entertainment and starts influencing financial decisions, relationships or emotional wellbeing. At that point, it is no longer a game — it is a problem that deserves the same serious attention as any other health concern.
9bgame's responsible gambling section exists precisely for that line between enjoyment and harm. The tools, information and guidance here are not formalities. They are real, practical resources that anyone can use — whether you are looking to set a budget, take a short break or get professional support. Please use them.
Healthy gambling: You set a budget, stick to it, and if you lose it you stop. The session ends. Tomorrow is another day. Gambling has not affected your bill payments, your relationships or your peace of mind.
Early warning signs: You find yourself thinking about gambling outside of your planned sessions, placing larger bets than intended, or feeling irritable when you cannot gamble. These are signals worth taking seriously before they escalate.
Problem gambling: Gambling is affecting your finances, work, relationships or mental health. Chasing losses has become a pattern. You have hidden your gambling from family members. These are clear indicators that professional support is needed — right now, not later.
Account Tools
These tools are built into the 9bgame Platform and are available to every registered user. Use them proactively — you do not need to be in crisis to benefit from setting clear limits on your play.
Set a cap on the total amount you can deposit in any given period. Once the limit is reached, further deposits are blocked until the limit period resets or you request a downward adjustment.
Define the maximum net loss you are willing to accept within a defined timeframe. When the limit is reached, your betting activity is suspended for the remainder of that period.
Set a maximum duration for any single betting session. When the timer expires, the Platform will notify you and — depending on the limit type — may require you to take a break before continuing.
A temporary suspension of your account for a defined period — ranging from 24 hours to several weeks. This gives you space without the permanence of full self-exclusion.
A longer-term or permanent suspension of your account. Self-exclusion is a serious step and is strongly recommended if you feel your gambling is out of control.
Periodic on-screen notifications that show you how long you have been playing, how much you have wagered and your current net result for the session — keeping the facts visible and unfiltered.
Limit Types at a Glance
Limits are designed so that reductions take effect immediately, while any request to increase a limit carries a mandatory waiting period — protecting you from impulsive decisions.
Caps reset every 24 hours. Set the tightest limit for maximum day-to-day control over your spending and session length.
Caps reset every 7 days. A useful midpoint between tight daily control and broader monthly oversight.
Caps reset on a calendar month basis. Ideal for aligning your gambling budget with your monthly income and expenses in PKR.
Self-exclusion with no set end date. The strongest available tool — appropriate when you know gambling needs to stop entirely.
Important: A request to increase a limit takes effect only after a mandatory review and cooling-off period. A request to decrease a limit — or to activate a cool-off or self-exclusion — takes effect immediately. This asymmetry is intentional and exists solely to protect you.
Self-Exclusion
Self-exclusion is the most powerful tool available on the Platform. Activating it is straightforward — and once activated, the exclusion takes effect immediately. Here is the process:
Reach out to the 9bgame support team via live chat or email at [email protected]. State clearly that you wish to activate self-exclusion and specify your preferred exclusion period.
To protect you from any accidental or third-party requests, support will confirm your identity using your registered account details before processing the exclusion.
Your account access, deposit capability and all marketing communications are suspended immediately upon confirmation. You will receive a written confirmation via email.
We strongly encourage you to also contact a qualified mental-health professional or counsellor during your exclusion period. Platform exclusion addresses access — professional support addresses the underlying causes.
At the end of a defined exclusion period, reinstatement is not automatic. A formal review process applies, including a cooling-off confirmation, before account access is restored. Indefinite exclusions require direct support contact to review.
Self-Assessment
The following questions are a simple self-check. If you answer "yes" to three or more of them, consider reaching out to a professional counsellor or activating one of the tools described on this page.
Do you spend more money gambling than you originally planned when you started a session?
Have you ever borrowed money or sold belongings to fund gambling?
Do you find yourself thinking about gambling during work, school or while spending time with family?
Have you tried to reduce or stop gambling but found it difficult or impossible?
Do you chase losses — placing further bets to try to win back money you have already lost?
Have you hidden the amount you gamble from family members or close friends?
Does gambling affect your mood, causing anxiety, irritability or guilt before, during or after sessions?
Have gambling losses affected your ability to pay household expenses, bills or debt obligations in PKR?
If you answered "yes" to three or more questions: Please consider speaking with a qualified counsellor. Activating a cool-off period or self-exclusion via 9bgame support is a good immediate step — but professional help addresses the issue at its root.
Know the Signs
Problem gambling rarely announces itself. It develops gradually and can affect anyone — from casual cricket bettors in Karachi to regular casino players in Lahore. Recognising these signs early makes a real difference.
Placing larger bets after a loss in an attempt to recover the deficit. This pattern escalates losses rapidly and is one of the most consistent indicators of disordered gambling.
Hiding bank statements, deleting transaction histories or lying to family members about how much time or money is spent gambling. Secrecy is a strong warning indicator.
Spending significant mental energy thinking about past sessions, planning future bets or calculating what you would do with winnings — even when not actively gambling.
Feeling restless, anxious or irritable when attempting to reduce or stop gambling. These are withdrawal-like symptoms that indicate a psychological dependence on gambling activity.
Borrowing money from friends, family or financial services to fund gambling sessions, or using bill money, rent payments or savings intended for essential household expenses.
Missing work, family commitments or social obligations because of gambling sessions or gambling-related stress. When gambling displaces responsibilities, the situation has become serious.
Healthy Play
The difference between recreational gambling and problem gambling comes down to control, budget and motivation. Here is a plain comparison.
| Healthy Gambling | Problem Gambling |
|---|---|
| ✓ Pre-set budget in PKR — and you stop when it is gone | ✗ No budget, or budget is ignored once reached |
| ✓ Gambling is one entertainment option among many | ✗ Gambling is the primary or only source of excitement |
| ✓ Losses are accepted as the cost of entertainment | ✗ Losses must be chased and recovered immediately |
| ✓ Sessions are planned with a defined time limit | ✗ Sessions run until money runs out or exhaustion sets in |
| ✓ Family and friends are aware you gamble occasionally | ✗ Gambling is hidden from family and kept secret |
| ✓ Winning is a pleasant bonus — not the primary goal | ✗ Gambling is viewed as a source of income or financial rescue |
| ✓ You can easily choose not to gamble on any given day | ✗ Skipping gambling causes anxiety or significant discomfort |
Getting Help
Platform tools are one layer of protection. If gambling has become a problem — for you or someone you care about — qualified professional support is the appropriate next step.
Qualified psychologists and counsellors in Pakistan can provide treatment for gambling disorders. General Practitioners (GPs) at major hospitals in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and other cities can provide referrals to appropriate specialists.
Seek a referral from your GP or directly contact the psychiatry department at a major public or private hospital in your city.
Peer-based support groups — modelled on programmes such as Gamblers Anonymous — offer a structured, community-based recovery framework. Connecting with others who have experienced problem gambling can provide both practical strategies and meaningful emotional support.
Ask a mental health professional or community health worker for information on support groups available in your area.
Problem gambling affects families as well as individuals. Family members of those struggling with gambling can benefit significantly from counselling support — both to understand the condition and to learn how to provide help without enabling the behaviour.
Speak with a qualified family counsellor or seek referral through a hospital social-work department.
If gambling has created an acute mental health crisis — including thoughts of self-harm — please contact emergency services or the nearest public hospital emergency department without delay. Mental health crisis lines are available through major hospitals across Pakistan.
For a mental health crisis: please call your local hospital emergency line or Rescue 1122 (Punjab) / Edhi Foundation helplines available in major cities.
Tele-mental health services are increasingly available in Pakistan, allowing individuals in Lahore, Multan, Peshawar and other cities to access qualified counsellors remotely. Many private mental health platforms now offer first-session assessment for gambling-related concerns in a confidential, accessible format.
Search for licensed tele-mental health services operating in Pakistan or ask your GP for a recommendation.
For immediate account-level interventions — deposit limits, cool-off periods, self-exclusion — contact the 9bgame support team directly via live chat (available 24/7) or by email. Account tools are actioned without delay.
Email (plain text — not a link): [email protected]
Important disclaimer: The support resources listed above are provided for general informational guidance only. 9bgame does not endorse, affiliate with or receive compensation from any third-party support organisation. Users should independently verify the credentials and availability of any support service before engaging with it. This content is not a substitute for professional medical or psychological advice.
Age Restriction
9bgame enforces a strict minimum age requirement of 18 years — or the higher minimum age set by the operator's licensing jurisdiction, whichever applies. There are no exceptions.
Age verification is carried out as part of the KYC process and may be requested at any point, including at account registration, before a first withdrawal, or at any time during ongoing play. Users who cannot verify their age will have their accounts suspended pending documentation.
Please note clearly: being 18 or older does not make online gambling lawful in Pakistan. The Prevention of Gambling Act, 1977 imposes restrictions on gambling activities in Pakistan. Users are solely responsible for understanding and complying with applicable local law before using this Platform.
Parents and guardians: If there is a possibility that a minor in your household could access 9bgame, please use parental-control software to restrict access to gambling platforms. Free parental-control tools are available for most operating systems and mobile devices.
Date of birth is collected at registration and cross-referenced against declared identity. Users flagged for age concerns are placed in restricted access pending verification.
A government-issued identity document — such as a CNIC, passport or other accepted ID — must be submitted and reviewed before full account access is granted.
Age verification may be requested again at any time during the account lifecycle, particularly in connection with withdrawals or high-value transactions.
Any account found to belong to a person under 18 (or the applicable minimum age) is immediately closed and any balance is handled in accordance with the operator's licensing obligations.
We commit to maintaining all responsible-gambling tools in working order at all times, processing self-exclusion requests without delay, never targeting self-excluded users with marketing, applying age verification rigorously, and always placing player welfare above commercial considerations. If we fall short of this pledge, we want to hear about it — contact us at [email protected].