This Privacy Policy explains how 9bgame collects, processes, stores and protects personal data provided by users of the Platform. We are committed to handling your information with transparency, care and in accordance with our published data-protection principles.
Privacy at a Glance
A plain-English summary of our core data-handling commitments before you read the full policy.
9bgame collects personal data that is necessary for account operation, identity verification, payment processing and responsible-gambling compliance. We do not collect data beyond those purposes.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. Data shared with third parties is limited to service providers operating under strict data-processing agreements.
All data transmitted between your device and the 9bgame Platform is encrypted using TLS/SSL technology. Sensitive data at rest is stored with industry-standard encryption and access controls.
You can request access to, correction of, or deletion of your personal data at any time. Subject to legal retention obligations, we will action valid requests within a reasonable timeframe.
9bgame uses cookies and similar technologies to maintain sessions, analyse Platform usage and improve user experience. Cookie usage is explained fully in this policy and you may manage preferences through your browser settings.
You can opt out of marketing emails and promotional notifications at any time. Transactional and account-security communications may still be sent as these are necessary for account operation.
This Privacy Policy (the "Policy") is issued by 9bgame ("9bgame", "we", "us" or "our"), the operator of the gaming and betting information platform accessible at 9bgame.cam. This Policy governs the collection, use, storage, disclosure and protection of personal data relating to individuals ("Users", "you" or "your") who access or use the Platform.
We recognise that the protection of your personal data is a serious responsibility. This Policy is designed to give you a clear and honest account of what data we collect, why we collect it, how we use it and what rights you have in relation to it.
By accessing or using the 9bgame Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please discontinue use of the Platform immediately.
Pakistani Users: This Policy is provided in English. 9bgame does not hold a Pakistan-issued data-protection registration and makes no representation that its practices are reviewed or approved by any Pakistani regulatory authority. Users in Pakistan are encouraged to review applicable local data-protection frameworks independently. This Policy does not constitute legal advice.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or indirectly — including name, email address, identification document numbers and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, 9bgame. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a contractual agreement. |
| "Platform" | The 9bgame website, mobile interface and all associated products accessible at 9bgame.cam. |
| "KYC" | Know Your Customer — identity and address verification procedures required by the operator for regulatory compliance. |
| "Cookies" | Small text files placed on a User's device by the Platform to store session data, preferences and analytical identifiers. |
| "Consent" | Freely given, specific, informed and unambiguous agreement by the User to the processing of their Personal Data for a stated purpose. |
3.1 9bgame acts as the Data Controller in respect of Personal Data collected through the Platform. As Data Controller, we are responsible for establishing the purposes for which Personal Data is processed and ensuring that processing is carried out lawfully, fairly and transparently.
3.2 Where we engage third-party service providers to process Personal Data on our behalf — such as payment processors, identity verification providers and analytics platforms — those parties act as Data Processors under written data-processing agreements that restrict them from using your data for any purpose other than the service they are providing to 9bgame.
3.3 Contact details for data-related inquiries are provided in Section 16 of this Policy.
4.1 9bgame collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:
4.2 We may also collect aggregated or anonymised data — for example, statistical analysis of Platform usage trends — that cannot be used to identify any individual. Such data is not governed by this Policy.
5.1 9bgame processes Personal Data for the following purposes:
To create and maintain your registered account, verify your identity and age, and ensure your account remains secure. This includes processing KYC documentation such as CNIC copies and proof of address.
To process deposits and withdrawals, verify payment method ownership, prevent fraud and comply with AML obligations. Payment references familiar to Pakistani users — including Easypaisa, JazzCash, Raast and major bank transfers such as HBL, UBL, Meezan Bank and Bank Alfalah — may appear in transaction records for identification purposes only. We make no claim that these providers endorse gambling.
To comply with KYC, AML and responsible-gambling obligations under the operator's licensing framework. This may include retention of identity documents, transaction records and responsible-gambling interaction logs for the periods required by applicable regulation.
To analyse Platform usage, diagnose technical issues, optimise user experience and develop new features. This processing uses aggregated or pseudonymised data wherever possible.
To send promotional offers, bonus notifications and personalised recommendations where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time as described in Section 11.
To identify and respond to indicators of problem gambling behaviour, including unusual betting patterns, frequent deposits or self-exclusion requests. This processing is carried out in the interests of player welfare and regulatory compliance.
To detect, investigate and prevent unauthorised account access, bonus abuse, multi-accounting and other fraudulent activity that could harm you or the integrity of the Platform.
6.1 9bgame processes Personal Data on the following legal bases:
7.1 9bgame does not sell, rent or trade your Personal Data to third parties for their own marketing or commercial purposes under any circumstances.
7.2 We may share your Personal Data with the following categories of third parties, strictly for the purposes described in this Policy:
7.3 All third-party Data Processors engaged by 9bgame are required to process Personal Data only on documented instructions, implement appropriate technical and organisational security measures, and not engage sub-processors without prior written authorisation.
8.1 The operation of the 9bgame Platform may involve the transfer of Personal Data to countries outside the User's country of residence, including to countries that may not provide the same level of data-protection regulation as the User's home jurisdiction.
8.2 Where Personal Data is transferred internationally, 9bgame takes steps to ensure that appropriate safeguards are in place — including contractual obligations on the recipient to protect the data in a manner consistent with this Policy and applicable legal standards.
8.3 By using the Platform, you acknowledge and consent to the transfer of your Personal Data on the terms described in this section.
9.1 9bgame retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation.
9.2 Indicative retention periods by data category:
9.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
10.1 9bgame uses cookies and similar technologies — including web beacons, pixel tags and local storage objects — to operate the Platform, maintain user sessions and improve the user experience.
10.2 The following categories of cookies are used on the Platform:
10.3 You may control cookie settings through your browser. Please note that disabling certain cookies may affect Platform functionality. Refer to your browser's help documentation for instructions on managing cookie preferences.
11.1 Subject to applicable law and any regulatory obligations that may limit or modify these rights, you have the following rights in relation to your Personal Data:
Request a copy of the Personal Data we hold about you and information on how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your account or our records.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we limit the processing of your Personal Data in certain circumstances — for example, while a rectification request is under review.
Request a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible and legally applicable.
Object to processing based on legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
11.2 To exercise any of the rights listed above, please contact us using the details provided in Section 16. We will respond to all valid requests within thirty (30) days of receipt. Complex requests may take up to ninety (90) days, in which case we will notify you of the extension and the reasons for it.
11.3 We may need to verify your identity before processing a rights request. This is a security measure to ensure that Personal Data is not disclosed to, or acted upon at the request of, an unauthorised person.
Opt-Out of Marketing: You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team directly. Unsubscribing from marketing will not affect transactional, account-security or responsible-gambling communications.
12.1 9bgame implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
12.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. We cannot guarantee the absolute security of Personal Data transmitted to or stored on the Platform. Users transmit data at their own risk and are encouraged to use strong, unique passwords and enable two-factor authentication on their accounts.
12.3 In the event of a data breach that poses a risk to your rights and freedoms, 9bgame will notify affected Users and relevant authorities in accordance with applicable legal obligations, without undue delay.
13.1 The 9bgame Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from minors.
13.2 If we discover that we have inadvertently collected Personal Data from a minor, we will promptly delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately using the details in Section 16.
14.1 9bgame is an English-language platform designed with Pakistani users in mind. Our content references payment methods familiar to Pakistani audiences — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — and sporting events relevant to Pakistan, such as PSL, T20 internationals and ICC tournaments. These references are for contextual familiarity only and do not imply that these providers endorse gambling transactions or are affiliated with 9bgame.
14.2 9bgame does not hold a data-protection registration issued by any Pakistani authority, including the Pakistan Telecommunication Authority (PTA) or any other government body. This Policy is published as a transparency measure and reflects 9bgame's own data-handling commitments under its operating framework.
14.3 Users in Pakistan should note that domestic data-protection legislation may apply to their use of the Platform. Nothing in this Policy constitutes legal advice, and users are encouraged to consult qualified legal professionals regarding any data-protection rights they may hold under Pakistani law.
Reminder: Online gambling may be restricted under Pakistani law, including the Prevention of Gambling Act, 1977. Users are solely responsible for ensuring their use of the Platform complies with all applicable local laws and regulations.
15.1 9bgame reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or the structure of the Platform. Where changes are material, we will provide reasonable notice via the Platform, by email to registered Users, or through a notice posted on the homepage.
15.2 The effective date of the most recent revision is displayed at the top of this document. We encourage Users to review this Policy periodically. Continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.
15.3 Where a material change affects the legal basis on which we rely to process your Personal Data, we will seek your renewed consent where required by applicable law prior to the change taking effect.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your Personal Data, please contact the 9bgame Data Protection team through the following channels:
We aim to acknowledge all written data-related inquiries within five (5) business days and to provide a substantive response within thirty (30) days. If your request is complex, we will notify you of any required extension within the initial thirty-day window.
Please include "Privacy Request" in the subject line of any email correspondence and provide sufficient detail for us to identify your account and understand the nature of your request.
For responsible-gambling support, self-exclusion or deposit-limit requests, please visit our dedicated Responsible Gambling page, which contains specific guidance and tools for managing your play.